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| Customer
Service Audit |
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This tool is used by organizations to compare their customer
service management practices with a set of 56 standards.
This can lead to developing plans in one to six different
areas of organizational functioning. |
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| Productivity
Audit |
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Productivity improvement begins with a thorough
analysis of current organization activity. Some
of the areas analyzed are policy, leadership, work
procedures, outputs and staff. |
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| Productivity
Assessment Questionnaire |
This is an employee opinion survey of 44 questions with
a specific focus on productivity practices. Eleven key
factors of productivity are measured on a four-point Likert
scale.
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| Business
Process Assessment Tool |
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This is our newest tool! It helps organizations determine
how widespread is the organization's orientation to business
improvement. Four major areas of process improvement are
considered. |
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| Organization Diagnosis Questionnaire |
This is a classic questionnaire used to measure the strengths and weaknesses of 7 aspects of organization activity including such variables as leadership and organization purpose. The questionnaire has been used 30+ years. Companies who have benefited from it include AT&T, Coca Cola and Hewlett-Packard.
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| For
more information regarding our products and services please
email or telephone
954-915-0102 |
